Refund policy
# Return and Refund Policy
**Last Updated: August 25, 2026**
Thank you for shopping with **Alveriay**. We are committed to providing our customers with a reliable shopping experience and a clear return and refund process.
## 1. 30-Day Return and Exchange Policy
We offer **free returns and exchanges within 30 days after delivery** for eligible orders.
To be eligible for a return or exchange:
* The return request must be submitted within 30 days after the delivery date.
* The product must be in its original condition.
* The product should be unused unless the return is related to a defective, damaged, or incorrect item.
* Original packaging, accessories, and included components should be returned when applicable.
* Proof of purchase or order details must be provided.
## 2. How to Request a Return or Exchange
Before returning any item, please contact our customer service team.
**Customer Service Email:**
[timikastemme99@outlook.com](mailto:timikastemme99@outlook.com)
Please provide the following information:
* Order number
* Customer name
* Reason for return or exchange
* Photos or supporting information if the item has an issue
Our customer service team will review your request and provide further instructions.
Please do not return products before receiving confirmation from our support team.
## 3. Free Return Service
Alveriay provides **free returns and exchanges within the 30-day return period** for eligible purchases.
If you receive:
* A damaged product
* A defective product
* An incorrect product
please contact us and we will provide assistance to resolve the issue.
## 4. Refund Process
After receiving and inspecting the returned item, we will notify you regarding the refund approval.
If approved:
* The refund will be issued to the original payment method.
* Refunds will be processed within **5–10 business days** after approval.
* Your bank or payment provider may require additional processing time.
## 5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
* Order number
* Description of the problem
* Photos of the product if applicable
We will review your request and provide an appropriate solution, including replacement or refund when applicable.
## 6. Non-Eligible Returns
Returns may not be accepted if:
* The product has been damaged due to misuse.
* The product is missing original components or accessories.
* The return request is submitted after the 30-day return period.
This policy does not affect any consumer rights that cannot legally be excluded.
## 7. Contact Us
For return and refund questions:
**Email:** [timikastemme99@outlook.com](mailto:timikastemme99@outlook.com)
**Website:** alveriay.shop